Support

SimmTech Software LLC, DBA TikLynx

Last Updated: May 5, 2026

Need help with a TikLynx ticket, your account, or the mobile app? You're in the right place. Most questions are answered below; if you can't find what you need, email us at support@tiklynx.com and we'll get back to you within one business day.

Common questions

I can't sign in to the app

If you receive an "invalid email or password" error, try the Forgot password link on the sign-in screen to send yourself a reset link. If you signed up with Google or Apple, use the same provider on the sign-in screen — TikLynx accounts are not interchangeable between sign-in providers.

Still stuck? Email support@tiklynx.com with the email address you used to sign up and a brief description of what you're seeing.

I can't find my tickets in the app

Tickets purchased through a TikLynx-powered event website appear in the mobile app once you sign in with the same email address you used at checkout. If you used a different address (or a guest checkout), the tickets won't link automatically — email us with the order number from your confirmation email and we'll re-link them to your account.

How do I show my ticket at the door?

Open the TikLynx app, tap the event in your ticket list, and present the QR code on screen for staff to scan. The QR code is generated on-device, so it works even if the venue has no cell or Wi-Fi signal. Make sure your screen brightness is turned up and any screen protector isn't reflecting badly under the scanner.

How do I get a refund?

Refunds are issued by the event organizer, not by TikLynx directly. Refund policies vary by event — check the event's listing page or your order confirmation email for details. To request a refund, contact the organizer using the support details on their event page. If you can't reach them or your event was cancelled, email support@tiklynx.com and we'll help mediate.

I never received my confirmation email

Check your spam or promotions folder first — confirmation emails come from noreply@tiklynx.com. If it's not there after 10 minutes, your email provider may have rejected the message; email us with the order number (you can also see your tickets by signing in to the app or to tiklynx.com with the email used at checkout).

I want to delete my account

You can delete your account directly from the mobile app under Profile → Account Settings → Delete Account. If you'd rather submit the request from a browser, use the account deletion form. Account deletion is final after a 30-day grace period; see our Privacy Policy for details on what is removed and what is retained for legal compliance.

I'm an event organizer using TikLynx

Organizers have a dedicated dashboard at tiklynx.com for events, ticket inventory, scanning, payouts, and customer support. For organizer-specific issues — Stripe Connect onboarding, payouts, refunds, scanning at the door — email support@tiklynx.com and let us know which organization you represent.

How do I report a bug or request a feature?

Email support@tiklynx.com with as much detail as you can: what you were doing, what happened, what you expected to happen, and the device and app version (Settings shows the version on most platforms). Screenshots help.

Privacy and data requests

For privacy-specific requests — copies of your data, corrections, deletion under GDPR or CCPA, or anything else covered by our Privacy Policy — email privacy@tiklynx.com. We respond within 30 days.

Contact us

General support: support@tiklynx.com
Privacy: privacy@tiklynx.com
Response time: within one business day for most requests

SimmTech Software LLC
DBA TikLynx